Return and refund policy
Return and Refund Policy at Doowoo
At Doowoo, we're committed to providing the best possible experience for our furry friends and their humans. We understand that sometimes things don't always go as planned, and that's why we've established this Return and Refund Policy.
Carefully Review Your Order Before confirming your purchase, please take a moment to review your order carefully to ensure you're getting the right products for your pet's needs.
No Refunds or Exchanges Unfortunately, all sales are final, and we do not offer refunds or exchanges for any products or services sold through our website.
Exceptions to Our Policy However, we're willing to work with you in certain situations:
- Defective or Damaged Items: If you receive an item that's defective or damaged, please contact us within 5 days and we'll do our best to replace it.
- Wrong Item Sent: If you receive an item different from what you ordered, please notify us within 3 days and we'll work with you to resolve the issue.
- Incomplete Service: If a purchased service is not fully delivered or doesn't meet the promised criteria, we'll consider a partial or full refund.
- Expired Products: If you receive a product in an expired condition, please report it to us within 5 days and we'll do our best to help.
- Legal Requirements: In situations where we're required by law to offer a refund, we'll do so.
How to Contact Us If you have any questions or concerns about this policy, please don't hesitate to reach out:
Email: doowoostore@gmail.com Phone: +91 836-8382190
We reserve the right to modify this policy at any time, effective upon posting an updated version on our website. Please check back regularly for updates.
By shopping with Doowoo, you acknowledge that you've read and understood our Return and Refund Policy. We appreciate your business and look forward to helping your pet thrive!